For automation of core business processes, most of the businesses go for applications. But prior to making the application available for customers, partners, stakeholders or employees, it should be understood whether the application can acceptably perform under peak load conditions. Herein lays the significance of load testing. It helps you to avoid unnecessary investments through adequate application capacity planning and tuning. Companies may experience serious setbacks without proper load testing, as these four case studies will show.
Case One
Customer service is a significant thing and almost all companies are very serious about it. Here we have a case where an organization on a regular basis indulges in evaluation of the satisfaction levels of the clients by means of different feedback mechanisms including surveys. This is followed by required enhancements to maintain high satisfaction levels. The performance and the reliability of the website play a vital role in empowering the organization to render supreme level of customer service. The web infrastructure is extended across a number of servers linked to the internet through manifold backbone providers. This particular company tried testing the performance of the distributed network by allowing people to log on randomly and provide performance report, through running test scripts. But this load testing was a failure because it did not provide a global perspective with respect to the performance. Measurement of certain specific areas only was being done.
Case Two
A particular appliance was installed by a customer on the network for load balancing a service provider’s Application Firewall. It was reported by the customer that the website stress test did not work out on enabling the Application Firewall. It was also stated by the client that the set up was working so far as the test environment is concerned. However, when the same thing was tried with the Website testing tool, it led to failure. Moreover, the firewall did not have any block logs.
Case Three
This case is about a company owning an HTML5 game development portal which ignored load testing and the web portal had to be again pulled back into beta testing. As the portal was taken out of the beta and put into the live world, several problems cropped up with the backend. As a result, the site was unable to scale at a rapid pace to keep in line with the load. It was an uncomfortable experience for the users who were keen on browsing the website and accessing the games. The organization owning the portal was not prepared enough for the real world usage, and owing to this the launch of the application was a failure.
Case Four
Here we have a company whose content delivery network enables media companies to go for large file delivery of the present age rich media Internet to the clients. Since the organization renders B2B content delivery services, keeping in line with the expectations of the media clients is a must. This can only be done through facilitating content delivery with high performance. For this, monitoring of static content of web pages as well as streaming media with respect to a global end user perspective was required. The company found it difficult to perform appropriate load testing because it did not have servers across the globe set up for testing streaming quality or http service. As a result, the organization failed to evaluate the stream quality as well as performance of its Windows Media Video and Flash Media servers.
Load and stress testing, when appropriately performed through an application’s development cycle goes a long way in reducing the count of failures affecting the application. This is a very essential aspect, especially when the application is customer facing and in involved in interaction with an external audience.
We provide software performance testing services. If you would like to hire performance testers from our team, please contact us at Mindfire Solutions.
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